Frequently Asked Questions
I'M NOT SURE OF MY SIZE. WHAT SHOULD I DO?
If you're on our site and find the perfect piece, but you're not sure of your size, feel free to call or email us! We totally understand if you want to reconfirm sizing before you purchase and we are always happy to discuss this with you. Our email is mailto:support@activecreatures.com and our phone number is +61 1300 793 929. A member of our team will always answer!
DO YOU HAVE A STORE?
Right now, Active Creatures is looking for the perfect location to launch a first store! In the meantime, you will find us online and at selected events across Australia. Keep an eye on our website and social sites, including Instagram and Facebook to find out where we'll be next. Or email us at support@activecreatures.com
WHERE'S FREE SHIPPING AVAILABLE?
Active Creatures offers a range of shipping offers. Find out more on our Shipping, Exchanges and Returns page.
WHAT IF IT DOESN'T FIT? WHAT'S YOUR RETURN POLICY?
At Active Creatures we understand that you're buying clothing and that means that sometimes its the wrong size, or an item is not quite what you wanted.
Find out more on our Shipping, Exchanges and Returns page.
DO YOU SPONSOR EVENTS?
We sure do! We're always on the lookout for great sponsorship opportunities that provide audience engagement and media exposure. If you have a sponsorship proposal that you believe is relevant, please send it to terms and conditions.